Refund policy
Overview
Thank you for shopping at our store. If you are not entirely satisfied with your purchase, we’re here to help. Our products can be returned within 30 days of the original purchase.
Eligibility for Returns
To qualify for a return, please ensure the following:
• The product was purchased in the last 30 days.
• The product is in its original packaging.
• The product isn’t used or damaged.
• You have the receipt or proof of purchase.
Products that Cannot be Returned
Some items are not eligible for returns, including:
• Gift cards
• Downloadable software products
• Some health and personal care items
• Any item not in its original condition, damaged, or missing parts for reasons not due to our error
• Any item that is returned more than 30 days after delivery
Initiating a Return
To start the return process:
1. Contact Us:
Before sending the product back, please contact us:
• By visiting this page on our website: Contact Us
2. Send the Product:
After contacting us, we will provide instructions on how and where to send the product. Shipping costs are refundable. If you receive a refund, the cost of return shipping will not be deducted from your refund.
Processing Your Return
Upon receiving the product, we will inspect it and notify you of its status. If approved:
• A refund will be initiated to your credit card or original payment method.
• Refunds may take several days, depending on your card issuer’s policies. In some cases, refunds may be processed via wire transfer.
Exchanges (if applicable)
If your product is defective or damaged and needs to be exchanged for the same item:
• Contact us via the Contact Us page.
• Send your item to the address provided after contacting us.
Contact Us
If you have any questions about our Refund Policy, please contact us:
• By visiting our Contact Us page.
• By using online chat support. Click the chat button at the bottom left of every page.
This refund policy ensures transparency and makes your shopping experience stress-free.