PRIVACY POLICY
Privacy Policy
Last updated: April 25, 2025
At Secretgreen Australia, we value your trust and are committed to protecting your personal information. This Privacy Policy explains how Secretgreen Australia ("Secretgreen", "we", "our", or "us") collects, uses, and discloses your personal data through our website, products, and services that reference this notice (collectively, "Secretgreen Services").
What Personal Information About Customers Does Secretgreen Collect?
Information You Provide to Us
We collect and store any information you provide through Secretgreen Services, including:
- Your name, email address, shipping address, and phone number
- Payment information
- Account details (if registered)
- Communications and messages sent to us
- Product reviews or feedback you submit
Automatic Information
We automatically collect information such as:
- Your IP address, browser, and device type
- Date/time of your visit and site interactions
- Products viewed or searched
- Clickstream data (pages visited before or after)
We use cookies and similar technologies to recognize your browser or device. See our Cookies Policy for more information.
Information from Other Sources
We may receive updated contact or delivery information from courier partners or third-party services to ensure successful order fulfillment.
For What Purposes Does Secretgreen Use Your Personal Information?
We use your personal information to operate and improve Secretgreen Services, including:
- Order fulfillment and delivery
- Customer service and support
- Site performance and troubleshooting
- Product recommendations and personalization
- Legal compliance and fraud prevention
- Marketing communications (only if opted in)
What About Cookies and Other Identifiers?
Cookies help us recognize your device, enhance your shopping experience, and personalize offers. Disabling cookies may impact certain functionalities on Secretgreen.com.au.
Does Secretgreen Share Your Personal Information?
Third-Party Service Providers
We engage trusted providers such as shipping couriers, payment processors, IT support, and marketing platforms, ensuring your data is protected and only used for the intended service.
Legal and Regulatory Compliance
We may disclose your personal information where required by Australian law or valid legal process.
Business Transfers
If Secretgreen undergoes a merger or acquisition, customer information may be transferred securely as part of the transaction, respecting this Privacy Policy.
How Secure Is Information About Me?
- Secure transmission protocols (SSL/TLS)
- PCI-DSS compliant payment processing
- Restricted server access and secure storage
Always protect your login credentials and sign out from public devices after use.
What About Advertising?
Third-Party Advertisers
Secretgreen Services may contain links or ads served by third-party networks. These networks may collect interaction data but do not receive personally identifiable information from us.
Use of Advertising Technologies
We may use anonymized data (such as hashed emails) to deliver relevant ads through advertising platforms using cookies and pixels.
Your Advertising Choices
You can opt-out of personalized ads by adjusting browser settings or visiting third-party ad preference portals. See our Interest-Based Ads Policy for more.
Which Information Can I Access?
If you have an account, you can access your:
- Personal details (name, email, phone)
- Addresses
- Order history
- Saved payment methods
- Communication preferences
Update your information anytime by logging into Your Profile or contacting [email protected].
What Choices Do I Have?
- Update or delete your personal information through your account settings.
- Manage your subscription to promotional emails.
- Control cookies and online tracking preferences.
- Request access, correction, or deletion of your data by emailing us.
Are Children Allowed to Use Secretgreen Services?
Secretgreen does not knowingly collect data from individuals under 18 years of age. Children may use Secretgreen Services only with parental or guardian involvement.
Data Retention and International Transfers
Retention Period
We retain your data as long as necessary to fulfill services and legal obligations, typically up to 7 years for accounting and compliance reasons.
International Data Processing
Some data may be stored on servers located outside Australia. We ensure adequate safeguards for your data in compliance with Australian privacy laws.
Contacts, Notices, and Revisions
If you have questions, concerns, or requests regarding your data, please contact:
Secretgreen Australia
Email: [email protected]
Website: https://secretgreen.com.au
We reserve the right to update this Privacy Policy periodically. Please review it regularly for any changes.