Shipping Policy
Normal Shipping times are between 7 - 12 Business days. If you do not receive your product within that time period then contact [email protected] with your order number.
How will I know if my order has been placed?
Once the order has been processed a confirmation email will be sent to you. This is usually within 24 hours. Please note that this may go into your junk/spam if you have not shopped with us online before.
How long will it take to get my order?
Most orders are processed and dispatched within 72 business hours of the order being placed. Deliveries can take anywhere from 7-12 days, It depends on where you are. Soon after dispatch tracking codes will be provided in your dispatch confirmation email.
How can I track my deliveries?
When you purchase on our Shop you'll receive an email with a tracking number. Use this tracking number to track your order at Australia Posts website. You can also view the delivery status of your order in your online account in the My Account section.
What to do if I received a damaged item?
Product may get damaged while in transit and in such cases we replace the item item without any additional cost. Just write to us if you received a damaged one.
How do you manage orders with multiple items?
Unfortunately, we do not deliver partial orders on our Shop yet. That means that we have to wait for all the items in your order to be available, to ship them.
Do I have to pay for return shipments?
No, we will arrange the return pickup. Return pick-up is available for eligible pick-up addresses and items, provided there are no shipping restrictions. In case pick-up is not available, self-ship is required and we will reimburse the cost for return shipment.
For more information you may contact us at