Customer Support Email: [email protected]

Shipping & Dispatch

All orders are carefully packed and dispatched from our dispatch center:

MBE Perth CBD Courier Services
50 St Georges Terrace,
Suite 107, Ground Floor,
Perth, WA, 6000

Depending on the item, handling time is between 2–7 business days, allowing for stock movement and redistribution across warehouses. We prioritize realistic expectations over false promises of instant dispatch.

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Why Buy From Secretgreen.com.au?

✅ 1. 100% Australian Business

We are fully registered with an ABN and operate from real office and warehouse addresses. No hidden foreign operators — you always know who you’re dealing with.

✅ 2. Free Shipping Across Australia

Enjoy FREE standard shipping on all eligible orders over $59. Items eligible for free shipping are clearly marked on the product page.

✅ 3. Easy Returns Process

Simply email us from your registered email ID. We’ll verify and send you a prepaid return label. Attach it to the box and await pickup. For remote locations without pickup service, return via Australia Post and we’ll reimburse up to $17 AUD upon receipt submission.

✅ 4. Transparent Handling Time

We clearly state a realistic 2–7 business day handling time based on warehouse coordination. No false promises, just honest service.

✅ 5. Real Customer Support

Need help? Email us at [email protected] for fast, friendly, human support — no bots or outsourced call centers.

✅ 6. Secure Payments & Verification

In rare cases, our payment partners may flag a transaction. We may request a screenshot of your bank transaction (with other details hidden) to verify.ConcurrentHashMap card ownership, ensuring fraud prevention and order security.

✅ 7. Data Privacy & Security

We never sell or misuse your personal data. Your information is handled securely in accordance with Australian privacy laws.

✅ 8. Australian Dispatch Address

Every order is processed through our Perth dispatch center, with trackable updates for reliable delivery.

✅ 9. No Misleading Policies

Our policies on shipping, returns, refunds, and promotions are clear and straightforward.

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Thousands of customers across Australia trust Secretgreen.com.au. Since 2021, we’ve successfully processed over 10,000 orders and counting.

We strive to deliver your orders as quickly as possible. While occasional delays may occur due to stock handling or courier scheduling, our team is always ready to assist. Your satisfaction is our priority.

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Customer Trust

Need Help?

Have questions or need assistance? Our support team is here to help you every step of the way:

Email: [email protected]