Wrong Item Sent or Returned by Mistake
Wrong Item Sent or Returned by Mistake
While rare, mistakes can happen. If Secretgreen ships you an incorrect product — whether it’s a supplement, garden tool, toy, or any other item — we will promptly resolve the situation at no cost to you.
If You Received the Wrong Item
If we delivered an incorrect product to you:
- Please do not use the item.
- Contact our support team at [email protected] to report the issue and arrange a return.
- We will email you a pre-paid return label and detailed instructions for returning the wrong item.
- Pack the product securely, ensuring it includes all original packaging, manuals, and accessories, and drop it off at your nearest post office or courier outlet.
If You Accidentally Returned the Wrong Item to Us
If you mistakenly send Secretgreen an item that was not originally purchased from us (e.g., your personal belongings or unrelated products):
- We are generally unable to retrieve, store, or return unsolicited or incorrectly sent items.
- In cases where recovery is impossible, the item may be safely disposed of or recycled.
- We are not liable for compensation or replacement of unsolicited goods sent to our warehouse by mistake.
Need Help?
If you are unsure whether the item you received or are preparing to return is correct, please reach out to us at [email protected] before proceeding. We are happy to assist to ensure a smooth return process.