Free Returns on Eligible Items
Free Returns on Eligible Items
Secretgreen is proud to offer Free Return Shipping on select eligible products, including supplements, wellness accessories, garden tools, toys, and more. Items marked with a "FREE Returns" badge on their product detail page qualify for this benefit.
How to Qualify for Free Returns
To be eligible for Free Returns:
- The product must be fulfilled and shipped directly by Secretgreen Australia.
- The item must be returned in new, unused, and unopened condition within 30 days of delivery.
- No minimum order value is required to take advantage of Free Returns.
Return Conditions
When preparing your return:
- Include all original packaging, tags, manuals, certificates, and accessories.
- Jewellery or valuable items over $35 AUD must be returned using a trackable shipping service.
- Items that are altered, damaged, worn, or missing components will not qualify for Free Returns.
How to Initiate a Free Return
- Email our support team at [email protected] to request a return authorization.
- We will send you a pre-paid return label and instructions.
- Print the label, attach it to your package, and drop it off at your nearest return location or post office.
Important Notes
- If you combine eligible and ineligible items in one return, shipping costs for ineligible items may be deducted from your refund.
- Secretgreen does not reimburse original shipping fees unless the item is faulty or damaged.
- If you choose to return an eligible item using your own shipping method, we may reimburse up to $17 AUD per item upon submission of a valid shipping receipt.
Free Returns are an additional benefit and do not limit your statutory rights under the Australian Consumer Law. For issues related to faulty or misdescribed items, please review our Returning Faulty Items page.
Items Not Eligible for Free Returns
- Items not fulfilled directly by Secretgreen Australia.
- Opened supplements, perishable products, or items flagged as non-returnable at checkout.
- Products that did not display the "FREE Returns" label at the time of purchase.
If a non-eligible product is returned together with a Free Return product, we reserve the right to deduct the corresponding return shipping charges for the non-eligible item from your refund.
Returning a Gift
If you received an item as a gift and wish to return it, please email [email protected] with your order number or gift receipt. Refunds for returned gifts are issued in the form of store credit.
Need Help?
We are always happy to assist. Contact us anytime at [email protected] for questions about Free Returns or any other queries.