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Return a Package at Australia Post

Return a Package at Australia Post | Secret Green

Return a Package at an Australia Post Drop-Off Location

If you are returning an eligible item and home pickup is not available in your area, you can conveniently return your package at a supported Australia Post location.

Return Options Available

During the return request process, Secretgreen will provide you with one of the following:

  • A pre-paid return label to print and attach to your package.
  • A no-label digital drop-off code (QR code) that can be scanned at the post office using your mobile device.

Where You Can Drop Off Your Return

Supported drop-off options include:

  • Post Office: (Supports both label and no-label drop-offs)
  • Parcel Locker: (Requires printed label; no-label drop-off not supported)
  • Red Street Posting Box: (Requires printed label; no-label drop-off not supported)

Steps to Drop Off Your Package

  1. After starting your return, you will receive a return label or QR code from Secretgreen.
  2. Use the Australia Post Drop-Off Locator (we will provide the link) to find your nearest location using your postcode.
  3. Ensure your package meets Australia Post’s size and weight limits:
    • Maximum Weight: 22 kg
    • Maximum Dimensions: 105 cm (Length) × 105 cm (Width) × 105 cm (Height)
    • Maximum Volume: 250,000 cubic cm

If You Have a Printed Label:

  • Print and securely attach the label to the package.
  • Drop the parcel off at a post office, parcel locker, or red street posting box.
  • Ensure the barcode is visible for scanning.

If You Have a No-Label Drop-Off Code:

  • No printing is needed. Show your digital code at the post office counter using your smartphone.
  • Note: The code activates 30 minutes after generation. Early arrival may cause scanning errors.

After Dropping Off Your Return

  • At Post Offices: You’ll receive a receipt as proof of return — keep this until your refund is processed.
  • At Parcel Lockers or Red Posting Boxes: No receipt is issued; tracking updates will be sent once the item is scanned into the system.
  • Secretgreen will email you once Australia Post confirms your return has been processed.

In Case of Barcode or Code Issues

  • If the return label barcode or QR code does not scan, Australia Post staff can manually enter the tracking number.
  • If a label becomes unreadable, you may need to reprint it before attempting to return again.

Important Notes

  • Please return only the Secretgreen item authorized for return. Secretgreen is not responsible for any unrelated items sent.
  • This Australia Post drop-off option is available only if you received a return label or code from Secretgreen during the return request process.
  • If this drop-off option is not shown during your return process, you must select another available return method.
  • Check your selected Post Office’s operating hours before visiting.

Need Help?

If you need assistance with your return or have any questions about Australia Post drop-offs, please email us at [email protected].

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