Cancellation Policy

rewrite the following for lifefuel.com.au

Order Cancellation Policy

At Secretgreen, we strive to process and dispatch orders promptly to ensure timely delivery. Please review our cancellation policy below:

Cancellation Window

• Orders can be canceled within 24 hours of placement.

• To request a cancellation, please contact our Customer Service Team using the contact information below within this timeframe.

• If the cancellation request is received within 24 hours and before the order has been shipped, we will process a full refund to your original payment method.

Post-24-Hour Cancellation

• After 24 hours, orders are typically processed and prepared for shipment.

• If you wish to cancel the order after this period, cancellation may not be possible.

• In such cases, you may refuse delivery upon arrival.

• Once the refused package is returned to us in its original condition, we will process a refund for the product price, excluding shipping costs.

Important Notes

• Refunds will be issued to the original payment method used during purchase.

• Shipping fees are non-refundable for orders canceled after the 24-hour window or for refused deliveries.

• If the returned item is not in its original condition, a restocking fee may apply.
  
  

If you have any questions, please contact us at:

ABN: 28 069 966 859
Email: [email protected]

Address: 31 Indura Dr,
Werribee Victoria 3030
Australia
Phone: +61479046169
Contact Form: Click Here
Live Chat: Click Here

Business Hours:
Monday – Friday: 8:00 AM – 6:00 PM (AEST)
Saturday – Sunday: 10:00 AM – 4:00 PM (AEST)
Response Time: We aim to respond within 1 business day.