Identifying Suspicious Communications
Identifying Suspicious Emails, Phone Calls, Text Messages, or Websites
At Secretgreen, your online security is a top priority. If you ever receive an email, phone call, SMS, or come across a website claiming to represent Secretgreen and you're unsure about its authenticity, this guide will help you verify genuine communications and stay protected.
Signs of a Suspicious Communication
Watch for these red flags that could indicate a scam attempt:
- Unexpected requests for credit card details, passwords, or other personal information.
- Messages creating urgency, pressuring you to act quickly.
- Requests for payment via gift cards, wire transfers, or cryptocurrency.
- Spelling or grammatical mistakes, odd phrasing, or unusual sender addresses.
- Links pointing to websites that do not end with secretgreen.com.au — always verify the domain carefully.
How Secretgreen Will Communicate With You
Authentic communications from Secretgreen:
- Come only from email addresses ending in @secretgreen.com.au.
- Never request sensitive information via email, phone, or text message.
- Will not ask for payment outside of our official website.
- Direct you only to secure pages ending with secretgreen.com.au.
For order verification, always access your account directly by visiting Your Orders.
Common Impersonation Tactics
Scammers often use the following tricks while pretending to represent Secretgreen:
- Claiming a pending delivery that requires urgent payment or confirmation.
- Requesting you update payment details through suspicious links.
- Offering fake "rewards" or "prizes" requiring upfront payments.
- Alerting you to supposed "security issues" needing immediate account access.
Tip: If you didn’t order anything or receive an unexpected message about a purchase, it’s likely fraudulent.
What to Do If You Suspect a Scam
- Do not click any links or open attachments.
- Never share personal or banking information.
- Report suspicious communications directly to [email protected].
- Run a full device scan using up-to-date anti-virus software if you interacted with suspicious content.
How to Verify an Order or Delivery
If you receive a suspicious message about an order or shipment:
- Log in to your account and visit Your Orders to verify the status.
- Contact our support team before taking any action if you're uncertain.
Reminder: Secretgreen will never ask for payment to release a package or request you send money outside of our checkout system.
How We Help Protect You
We actively monitor for fraudulent activity and implement strict security measures:
- All official emails will include the Secretgreen logo and link directly to our secure site.
- We will never request sensitive details via SMS, email, or phone call.
Security Tips:
- Always access Secretgreen by typing https://secretgreen.com.au directly into your browser.
- Use strong, unique passwords for your account and change them periodically.
Recent Scam Alerts
- Fake Delivery Texts: Messages pretending to schedule a delivery or request payment for a parcel. Always verify through your account.
- Unsolicited Calls Requesting Remote Access: Calls claiming your account is compromised and requesting software installation. Hang up immediately.
- Fake Gift Card Promotions: Emails or SMS messages offering prizes like an iPhone. Secretgreen does not conduct surprise promotions requiring payment.
Useful External Resources
- Scamwatch – Stay informed about common scams.
- Australian Cyber Security Centre (ACSC) – Report scams and cybersecurity incidents.
Stay Alert. Stay Safe.
Secretgreen is committed to keeping your shopping experience secure at every step. If you believe you have received a scam communication related to Secretgreen, please email us immediately at [email protected].