Delivery is Late
Delivery Speeds & Charges for Items Within Australia
At Secretgreen, we provide reliable shipping services across Australia. Orders are fulfilled from multiple warehouse locations and dispatched based on stock availability. This page explains our handling times, shipping speeds, and delivery costs to keep you informed at every step.
Handling Time
Please allow 2 to 7 business days for handling before your order ships. Our logistics process involves sourcing products across multiple warehouses before dispatch.
Estimated Handling Times by Region:
- Metro Areas (Sydney, Melbourne, Brisbane, Adelaide, Canberra): 2–5 business days
- Regional Areas (Gold Coast, Hobart, Newcastle, Geelong, etc.): 3–6 business days
- Remote Locations: Up to 7 business days
Note: Handling time is in addition to the transit times listed below.
Shipping Options and Delivery Times
To Major Metro Areas
Customers located in metro regions such as Sydney, Melbourne, Brisbane, Adelaide, and Canberra can expect:
| Delivery Method | Transit Time (After Handling) | Cost |
|---|---|---|
| Standard Shipping | 3–5 business days | Free |
| Express Shipping | 1–2 business days | $9.95 flat rate |
| Same-Day Delivery (Selected Melbourne Suburbs Only) | Same day by 9PM (order before 12 PM) | $14.95 |
To Regional Cities
This includes areas such as Gold Coast, Wollongong, Hobart, Ballarat, Bendigo, Newcastle, Toowoomba, and Perth:
| Delivery Method | Transit Time (After Handling) | Cost |
|---|---|---|
| Standard Shipping | 5–9 business days | Free |
| Express Shipping | 2–4 business days | $9.95 flat rate |
Additional Notes
- Orders may be split into multiple shipments based on stock location and warehouse availability.
- Public holidays, seasonal sales, and courier backlogs may impact delivery timelines.
- Weekend deliveries are limited depending on courier services available in your region.
- We partner with leading carriers like Australia Post and Sendle for national coverage.
Delivery Restrictions
- We currently do not ship to PO Boxes, Parcel Lockers, or international addresses (except New Zealand).
- Items classified as hazardous goods, oversized items, or subject to courier restrictions may not be eligible for delivery to certain locations. You will be notified at checkout if a restriction applies.
Need Help?
If your order is delayed, lost, or you encounter any shipping issues, please reach out to our support team:
Email: [email protected]