Delivery Availability and Restrictions
Delivery Availability and Restrictions
At Secretgreen, we aim to provide clear and accurate delivery information for every product you shop with us. You can check whether an item is deliverable to your location by entering your postcode during checkout or by viewing the delivery information on the product detail page.
Important Information About Delivery Restrictions
In some situations, delivery to certain addresses may not be possible due to courier limitations, local regulations, or product-specific restrictions. If a product cannot be delivered to your selected address, you will be notified during the checkout process.
Common Reasons Delivery May Not Be Available
- The item exceeds the size or weight limits supported by our courier partners.
- The item is classified as restricted or hazardous (e.g., flammable goods, aerosols, certain batteries).
- Delivery services are unavailable for PO Boxes, remote, offshore, or certain rural locations.
- Customs or regulatory restrictions prevent shipment to your destination.
- Specific manufacturer or supplier restrictions apply to the item.
We strive to filter out non-eligible products during your shopping experience. However, we always recommend double-checking your shipping address before completing your order to avoid issues.
Helpful Tips for a Smooth Delivery Experience
- Keep your saved delivery addresses up to date in your Secretgreen account for accurate delivery options.
- When signed in, we automatically use your primary delivery address to display item availability in real time.
- If an item cannot be delivered to your address, checkout will be blocked for that specific item.
Important Notes
Delivery availability and service restrictions may change over time due to courier network updates, product handling changes, or changes in local regulations. We recommend reviewing your cart and checkout summary carefully for the latest delivery status.
Need Help?
If you have specific concerns about delivery availability for your order or postcode, please contact us:
Email: [email protected]