Declined Payment
Declined Payment or Payment Issues
If your payment is declined while placing an order at Secretgreen.com.au, there could be several reasons. Here’s how you can resolve the issue quickly.
Possible Reasons for Declined Payments
- Suspicious activity detected by your bank for first-time or high-value purchases.
- Daily purchase or withdrawal limits reached.
- Incorrect payment information entered at checkout.
- Failure to complete Multifactor Authentication (OTP verification).
- Insufficient available balance due to pending authorisations or holds.
How to Resolve Payment Issues
- Contact your bank or card issuer to authorise the transaction.
- Try using a different card or another accepted payment method.
- Update your payment information by visiting Your Orders.
- Ensure you complete any SMS or app-based OTP requests during checkout.
Important Information
- Secretgreen.com.au does not receive specific reasons for payment failures from banks.
- Payment authorisations may appear on your statement for up to 7–10 business days even if the order is cancelled.
- Orders are confirmed only after successful payment processing.
Need Help?
If you continue facing issues, contact our Customer Support team:
Email: [email protected]