Unknown Charges
Unknown Charges
If you notice a charge on your card that you don't recognise, there are several possible explanations. Before contacting us, please review your full order history through Your Orders.
Common Reasons for Unknown Charges
- Order Split into Separate Deliveries: You may see smaller individual charges if your order was shipped in multiple packages. Check your Transactions for a full breakdown.
- Subscription Renewals: If you have an active subscription, such as a membership or digital service, it may have automatically renewed.
- Order Placed by Someone Else: Check if a family member, friend, or co-worker with access to your payment details placed an order.
- Other Possible Scenarios:
- Additional cards linked to the same bank account.
- Gift orders placed and shipped to another address.
- Recent digital purchases like eBooks, apps, or services.
- Pending charges related to recently cancelled or modified orders (your bank may still show pre-authorised amounts).
What to Do If You Still Cannot Identify the Charge
If none of the scenarios above apply, please reach out to our support team. Important: Please do not send your full credit card number via email, as it is not a secure transmission method.
When contacting us, please provide securely:
- Date of the charge.
- Amount of the charge.
- Your full name, email address, and phone number registered with Secretgreen.
We will handle your personal information securely and in compliance with our Privacy Policy.
Need Help?
If you're still unsure about a charge after reviewing your orders, please contact our support team for assistance:
Email: [email protected]