Important Information About Delivery Speeds and Charges
Important Information About Delivery Speeds and Charges
At Secretgreen, we are committed to providing accurate and timely delivery across Australia. However, delivery speeds and availability can vary due to several factors, including your location, item size, stock availability, and courier logistics.
Key Information to Know
- Remote Area Exclusions: Delivery may not be available to certain remote or regional areas. You will be notified at checkout if your postcode is not serviceable for a specific item.
- Delivery Speed May Vary: Public holidays, peak shopping periods, severe weather, and warehouse reallocation may impact standard delivery timelines.
- Ensure Correct Address: Double-check your shipping address at checkout. Incorrect addresses may result in failed deliveries, delays, or additional fees.
- Postcode Accuracy: For the best experience, update your postcode in the navigation bar or set it as your default address in your account settings.
- Order Cut-off Times: Standard processing cut-off is 4:00 PM AEST. Some items may offer same-day processing based on an “Order within” countdown displayed on the product page.
- Out-of-Stock Items: If an item is temporarily unavailable, delivery timelines may be extended. The estimated shipping window will be shown on the product page when applicable.
- Weekend and Public Holiday Deliveries: Deliveries may occur on weekends, depending on the courier. However, deliveries are generally not made on national public holidays.
- Multiple Quantity Orders: If you order multiple items from different warehouses, Express or Priority Shipping options may not be available at checkout.
- Heavy and Bulky Items: Products classified as heavy or bulky (exceeding 105 cm in length, 70 cm in width/height, or 22 kg in weight) will incur the highest applicable shipping rate at checkout.
- Split Orders: Your order may be split into multiple shipments to avoid delays. Any applicable delivery charges will be calculated separately for each shipment.
- Live Updates: Delivery options and serviceable areas may change from time to time. We recommend checking your checkout summary and reviewing this page regularly for the latest information.
Order Late or Missing?
If your delivery is delayed beyond the estimated time or your order is missing, please contact our support team immediately:
Email: [email protected]
If Secretgreen is at fault, we will arrange a full refund or a replacement shipment, subject to stock availability.