Frequently Asked Questions
Frequently Asked Questions (FAQs)
Welcome to the Secret Green Help Center. Find answers by category below:
🛒 Ordering
- Why hasn't my order been shipped yet?
- Find a missing item from your package
- Find a missing package that shows as delivered
- Undeliverable packages
- Tracking your package
- Order Tracking Help
🚚 Shipping and Delivery
- Where is Express Delivery Available?
- When are signatures required?
- Delivery availability & restrictions
- Free Delivery eligibility
- Large Items Delivery Info
- Delivery speeds and charges
- What if my delivery is late?
🔄 Returns and Refunds
- How to Return Items
- Return a Gift
- Request a Replacement
- Items That Can't Be Returned
- Return Faulty Items
- Wrong Item Sent or Returned?
- How Refunds are Issued
- Check Refund Status
- International Returns
- Return Shipping Methods
- Return at Australia Post
- Free Returns on Eligible Items
💳 Payment
- Accepted Payment Methods
- Verify Your Payment Method
- Why was my Payment Declined?
- Payment Authorizations
- Pending Charges for Cancelled Orders
- Unknown Charges
- About Displayed Currency
🎁 Pricing and Promotions
👤 Managing Your Account
- Manage Your Personal Information
- Request Your Personal Information
- How Secret Green Uses Your Data
- Why Provide Your Phone Number
🔒 Privacy and Security
🏢 About Secret Green
- About Us
- Carrier Contact Information
- Interest-Based Ads Policy
- Submit Additional Documentation
- Contact Us
📧 Need further assistance? Email us at [email protected].