Why Hasn't My Order Been Shipped Yet?
Order Not Shipped Yet?
At Secretgreen, we do everything we can to ship your orders promptly. If your order hasn't shipped yet or you're unsure about your expected delivery timeline, this page explains possible reasons and next steps you can take.
Steps to Take If Your Order Hasn't Shipped
Before contacting us, please check the following in your Your Orders page:
- Confirm Address Accuracy: Make sure your shipping address includes any necessary apartment, unit, or level numbers.
- Verify Payment Details: Ensure your payment was successfully processed and authorized. If payment is pending, your order may be delayed.
- Check Stock Availability: Confirm whether the item you ordered is marked as "In Stock," "Pre-Order," or "Temporarily Unavailable."
Tip: If we detect potential delays, Secretgreen may automatically upgrade your shipping method at no additional cost to help ensure timely delivery.
Estimated Delivery Date Keeps Changing?
If your order status shows "Shipping Soon" for an extended period or if your estimated delivery date keeps shifting, check the following:
- Address Verification: Double-check your shipping address. Incomplete addresses may cause system errors and delay dispatch.
- Delivery Restrictions: Some large items cannot be shipped to PO Boxes or Pickup Locations.
- Payment Issues: Secretgreen charges you only when items are ready to ship. If there's a payment issue, dispatch may be paused until resolved.
- Stock Fluctuations: In rare cases, an item may go temporarily out of stock after your purchase. If a major delay occurs, we will notify you.
Order Close to Delivery Date But Not Shipped?
Don't worry! For many metro area orders, Secretgreen dispatches from local fulfilment centres just a few days before your expected delivery date. If necessary, we may automatically upgrade your shipping method to express — at no extra charge — to meet your estimated delivery window.
Track Your Package at any time for real-time updates.
No Delivery Estimate Received?
If you placed an order but didn’t receive an estimated delivery date in your confirmation email, it could be due to:
- The item being a Pre-Order or temporarily Backordered.
- Rapid stock changes at the time of your purchase.
Tip: Revisit the product page to check for availability updates or alternative listings for faster shipping. Sometimes slight price differences reflect different fulfilment speeds — you can choose the best fit for your timeline or budget.
Need Help?
If your order still hasn’t shipped after following these steps, don’t hesitate to contact our team. We’re here to make sure your shopping experience at Secretgreen remains smooth and hassle-free!
Email: [email protected]