Additional Documentation
Verification of Payment – Additional Documentation
At Secretgreen, we work closely with trusted payment partners to ensure every transaction is secure and protected. In rare situations, your payment may be flagged by our system for additional verification. When this happens, we may request limited documentation to confirm ownership of the payment method used.
Why We Request Proof
To protect you and our platform from unauthorised or fraudulent activity, we may ask for a simple document showing:
- The payment transaction made to Secretgreen.
- The unique transaction ID or code issued by your bank or card provider.
Important: You may crop or redact unrelated transactions and private information — we only need to see the relevant Secretgreen transaction and card ownership details.
What Happens After You Submit Proof?
- If the submitted document verifies the transaction, we will immediately proceed with processing your order.
- If you are unable or prefer not to provide the requested document, we respect your choice; however, your order may be canceled as a precautionary measure.
We appreciate your understanding — this simple process helps us protect your account and secure our platform.
Other Types of Document Requests
In some cases, for security or legal compliance reasons, we may request additional information such as:
- Confirmation of your full residential address.
- Proof of address (e.g., a recent utility bill, bank statement showing your address).
- The transaction reference number associated with your order.
When needed, you can send your documents securely either by replying directly to our support email or by uploading them via the secure link provided in the communication.
Privacy and Security
All documents and personal information submitted to Secretgreen are handled with strict confidentiality. We use your documents solely for verification purposes and securely store the information after validation. Your data will never be shared with third parties outside of our verification process.
Need Assistance?
If you have any concerns, questions, or cannot locate the original request email, please contact our support team:
Email: [email protected]