Refund Policy
About Our Returns Policies
This page explains Secretgreen’s change of mind return policy for items purchased directly through Secretgreen.com.au. These policies apply to Secretgreen-fulfilled orders only. They do not limit your rights under the Australian Consumer Law (ACL), including your rights regarding faulty products.
Returning Faulty Items
For information about returning faulty or defective items, please visit our dedicated Returning Faulty Items page.
Secretgreen Change of Mind Return Policy
We understand that sometimes you may change your mind. You can return most unopened and unused items within 30 days of delivery. Return shipping is completely free, and your original shipping charges are also fully refunded.
To initiate a return, please email our team at [email protected].
Important Note
This policy is in addition to your statutory rights under the Australian Consumer Law.
1. Conditions for Change of Mind Returns
- Items must be returned in the same condition as received.
- Items must be unused, undamaged, and in resellable condition.
- Original packaging, manuals, and accessories must be included.
- Security seals (where applicable) must remain intact.
- Products must not be resized, altered, or tampered with.
2. Free Return Shipping
Secretgreen offers free prepaid return shipping for eligible change of mind returns:
- We will email you a prepaid return label after your return request is approved.
- No return fees or restocking charges apply.
- Your full item price and any original shipping fees will be refunded once the return is processed.
3. Special Return Conditions by Product Category
a) Baby & Maternity Products
Unopened and unused baby items are eligible for return within 30 days. Items like breast pumps must remain factory sealed.
b) Supplements & Nutrition
For hygiene reasons, opened supplements or consumables cannot be returned. Sealed, unused items may be returned within 30 days.
c) Clothing, Accessories & Apparel
Unworn and undamaged clothing items can be returned even if opened, provided all original tags are intact.
d) Electronics, Toys & Gadgets
Electronic items must be unused and returned in original packaging with all accessories. No restocking fees apply.
e) Non-returnable Items
- Opened consumables (food, supplements)
- Gift cards and vouchers
- Hazardous goods (flammable liquids, aerosols, etc.)
If any of these items are faulty, please follow our Faulty Items Return Policy.
4. Erasing Personal Data Before Returning
If you return a smart device (e.g., trackers, smart garden gadgets), please:
- Erase all personal data.
- Log out of any linked apps or accounts.
Secretgreen is not responsible for any data left on returned devices.
5. International Returns
Currently, Secretgreen does not offer change of mind returns for international orders (outside Australia).
6. Contact Our Support Team
If you have any questions about returns or need assistance, please contact:
Email: [email protected]