Check the Status of Your Refund
Check the Status of Your Refund
We know you are eager to receive your refund once a product is returned. Here’s how Secretgreen handles refunds and what you can expect during the process.
Step 1: Return Received or Marked as Lost
After your returned item is either delivered to our returns facility or officially confirmed lost by the courier, we initiate the refund process. Typically, this occurs within 1 business day of confirmation.
Step 2: Refund Confirmation Email
Once your refund is processed, you will receive an email from Secretgreen with the subject line: Refund Issued. This confirms that your refund has been successfully initiated on our end.
Step 3: Bank Processing Times
Refunds generally take up to 2 business days to reflect on your credit card, bank account, or original payment method after the confirmation email is sent. Please note that some banks or financial institutions may vary slightly in processing speed.
If You Haven’t Seen Your Refund Yet
If more than 2 business days have passed since you received the refund confirmation email and the credit does not appear:
- Verify with your bank or credit card provider directly.
- Ensure that you are checking the correct card or account used for the original purchase.
- Look for a transaction labeled "Secretgreen" or associated with your order ID.
If you have completed all the above steps and still do not see the refund, please reach out to us immediately for assistance.
Need Assistance?
We're ready to help. Please email our support team at [email protected] with your order number and use the subject line: Refund Not Received.
We aim to respond to all refund-related inquiries within 1 business day.
Additional Information
- Refunds are always issued back to the original payment method.
- Refunds for returned gift items are issued as Secretgreen store credit, unless the original purchaser requests otherwise.
- In rare cases, bank holidays or public holidays may delay the appearance of refunds.
We appreciate your patience and thank you for choosing Secretgreen!