Understand our 30-day change of mind return, refund timelines, and your rights.

Return a gift without needing the original purchaser's account.

Report an incorrect or misplaced item received.

Know how to handle returns for orders delivered outside Australia.

View categories of products not eligible for return due to safety or hygiene reasons.

Learn about eligibility and process for receiving replacements instead of refunds.

Report defective or faulty products and initiate an easy return.

Check which products qualify for absolutely free return shipping.

Understand the shipping process when returning items to Secretgreen.

Start the return process easily for any item you’ve ordered through your account.